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Refund Policy

RETURNS & EXCHANGES

WHICH ARE THE STEPS TO FOLLOW?

You can process your change by requesting the form that we will send you from our Customer Service department. Contact Customer Service by email at badsistersdesign@gmail.com , answering the following queries:
  • 1. Order number, article and size to change
  • 2. Reason for exchange/return: (this will help us improve our service or product description).
  • 3. Send the merchandise to Sarragosi 1334 Providencia
  • 4. Assemble the package with the models in the same way that you received it (includes all the documentation that we send you and labels).
  • 5. The article must come without any type of damage, stains, alterations or impregnated with odors, be they perfumes, creams, lotions or cleaning products.
Once the package is received, we will verify the status of the models to authorize the change (this may take up to 3 business days from the moment we receive the product). Once the process is finished, we will proceed to make the change.

DO PRODUCTS PURCHASED AT BADSISTERS HAVE A RETURN?

The user may cancel a purchase order as long as it has not yet been dispatched, in which case he must contact badsistersdesign@gmail.com unfailingly within 24 hours of making the purchase through the website. Once the merchandise has been dispatched, no purchase cancellation or return will be accepted.
All online purchases have change, unless expressly indicated otherwise.
Important: no changes are made to accessories and swimsuits, except in those cases where the product has a manufacturing fault, or Pre-Order purchases.
To make the change you must request the corresponding form in our Customer Service Center, badsistersdesign@gmail.com within 30 days of making the purchase. The product must be sent in the same conditions in which it was delivered, in its original packaging and the mail delivery receipt or exchange ticket. The value of the product to be changed will be the one that you originally paid for it, that value will apply at the time of the change, not that of the product at the time of request.
The garments that correspond to the Haute Couture section only changes are made by size.

In the case of the other categories, they should only be exchanged for garments of the same category.

DO THE CHANGES HAVE A COST?

For changes, the customer is responsible for shipping costs.

WHAT IS THE MEDIUM AND DELIVERY TIMES?

  • Correos de Chile : it is important that you take into account that the order will be delivered to the address that you indicate and a person over 18 years of age with CI must receive it. The address does not need to be the same as your home address.
  • Deliveries are made Monday through Friday from 9 a.m. to 6 p.m. No deliveries are made on national holidays. The delivery can be received by any person who is at the address you indicated as the purchase destination, as long as they are over 18 years of age and certify documentation.
  • Badsisters is not responsible for returns from the transport company.
If you have any questions, you can contact us at badsistersdesign@gmail.com
Monday to Thursday from 10 a.m. to 6 p.m.